Enterprise Management Services
Technical Support - Help Desk
Chat support
The online chat support agent provides technical support and solves real-time problems through instant messaging our customers.
Ticketing Support
A ticketing system enables IT support agents, to route various types of tickets to the appropriate resource, or department to obtain the fastest resolution.
After Hours Support
A remote service desk offering an after-hours service ensures the wheels of an IT infrastructure can keep turning, keeping their own stakeholders happy-no matter of the time of day.
How does Technical Support Helpdesk Service Works?
Why Managed Services?
The “new normal” of the virtual, hybrid work landscape has introduced new challenges for enterprise leaders. As your infrastructure complexity increases and cloud footprint expands, so do expectations from the business: executives expect IT teams to not only support, but drive innovation with technology. Meanwhile, it’s getting harder and harder to find and retain in-house, skilled IT professionals.
With so many demands on their time, it’s no wonder that IT leaders are turning to outsourcing. A managed service provider (MSP) can help alleviate the day-to-day workload and give you time to focus on more important projects, while providing you with foundational 24x7 monitoring and management for your IT infrastructure.
But an ideal MSP partnership looks beyond day-to-day tasks. Over time, your MSP should help you improve core operational and process challenges. Their expertise, combined with knowledge of your specific environment, helps them to recommend cost-effective IT solutions with a good long-term return on investment.
So, what do you look for in a great MSP partnership? And what questions do you need to ask in your evaluation process to find the best MSP for your needs? Here are some things to consider.
Remote Infrastructure Management benefits
- 24/7 Technical support to your clients from Level 1-2-3
- Dedicated Remote Engineer from the Kenn IT NOC - Technical Managers assigned to leads accounts
- A More Productive IT Team
- Get access to the best support staff without the hassle of the recruitment process
- An easy-to-scale and flexible service
- A level of service and performance that is consistent with the agreements established, in order to maintain the continuity of the service
- Get expert support workforce with our help- we arrange the interviews until you find the right candidate
- Optimize your Total Cost of Operations to maximize ROI